Privacy policy.

  • Saint Echo Ltd
    124-128 City Road
    London EC1V 2NX
    United Kingdom

    Email: concierge@saintecho.com

  • We may collect:

    • Name

    • Email address

    • Shipping address

    • Billing address

    • Telephone number

    • Order history

    • Website usage information

    • Marketing preferences

  • We use your information to:

    • Process and fulfil orders

    • Provide customer support

    • Manage returns and refunds

    • Improve our website and services

    • Send marketing communications (where consent has been provided)

    • Comply with legal obligations

  • Payments are processed securely through third-party payment providers. Saint Echo does not store full payment card details.

  • You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

  • We use cookies and similar technologies to improve website functionality, understand visitor behaviour, and support marketing activities.

  • We may share information with trusted service providers including:

    • Squarespace

    • Stripe

    • ShipStation

    • Royal Mail and delivery partners

    • Google Analytics

    • Microsoft Clarity

    • Meta Platforms

    We do not sell your personal information.

  • We retain information only as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.

  • Under UK GDPR you may request:

    • Access to your data

    • Correction of inaccurate information

    • Deletion of personal information

    • Restriction of processing

    • Data portability

    Requests may be sent to concierge@saintecho.com.

  • Questions regarding this policy may be sent to:

    concierge@saintecho.com